Shipping Info
Q: How long does it take to process my order?
A: All orders are processed within 5 business days. Please note that orders are not shipped or delivered on weekends or holidays.
Q: What are the shipping rates and delivery estimates?
A: Shipping charges for your order will be calculated and displayed at checkout. The shipping rates are as follows:
| Total Order Value (before shipping and taxes) | Shipping |
|---|---|
| Orders up to $50 | Shipping calculated at checkout |
| Orders over $50 | Free shipping |
Q: How can I track my order?
A: Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Q: Who is responsible for customs, duties, and taxes?
A: Raw Revel is not responsible for any customs and taxes applied to your order. Any fees imposed during or after shipping are the responsibility of the customer, including tariffs and taxes.
Q: What should I do if my order arrives damaged?
A: If you receive your order damaged, please contact the shipment carrier to file a claim. It is important to save all packaging materials and damaged goods before filing a claim.
Q: What is your returns policy?
A: Our Return & Refund Policy provides detailed information about options and procedures for returning your order. Please refer to that policy for more information.
Q: Are there any additional terms and conditions for shipping?
A: We reserve the right to update, change, or replace any part of our Shipping Policy. It is your responsibility to check this page periodically for any changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.